Expert professional services no matter where you are in your development Life-cycle
Feature Development / Monitoring & Maintenance / Customer Support
Feature Development & Systems Integrations
Whether you're launching a new product, looking for a team to take over an existing service, or working to integrate different systems, Ideal can help you grow your feature-set and achieve your goals in a sustainable way. We currently provide technical and operational support for SaaS products and internal business systems that generate tens of millions of dollars in annual revenue.
While we often "write things from scratch" we believe system integrations are a particularly useful lever for startups and the enterprise alike.
APPLICATION MONITORING AND MAINTENANCE
All software needs to be maintained and all applications need to be monitored. Ideal provides businesses with 24/7 system monitoring, application support, ongoing bug fixes, upgrades to open source projects and incremental improvements the keep existing customers and win new ones. Offload the worry associated with maintaining technology systems so you can focus on what you do best.
OUTSOURCED CUSTOMER SUPPORT
Software products are only as good as the people that support them, and customer support is only as good as their ability to fix the technical problem. Get the best of both worlds with Ideal.
All too often people launch a service without giving thought to how customers will be on-boarded or how they will be serviced while business stakeholders focus on strategy, sales and growth. Ideal provides companies with a unique opportunity to outsource both their application support and customer support to a dedicated team with clear escalation procedures.
Our aim is to provide fast, efficient, precise help to organizations looking to move the needle in clever ways.
Ongoing Development, Maintenance and Support
Ideal offers a full suite of services that allow business owners and product managers to execute on their vision, knowing their systems are being monitored, applications are being supported and their customers are being taken care of with clear escalation procedures.